STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
– Voucher codes can only be used once and are not usable in any other way.
– Offer Valid until midnight the 30th of January 2021.
– Offer excludes additional delivery costs and personalised items.
1. These Terms and Conditions applicable to all the orders. The terms and conditions mentioned on your purchase receipt constitute your acceptance of them and not withstanding any purported terms will be considered as the breach of contract.
2. PAYMENT TERMS
Unless special settlement terms have been agreed by us in writing, the payment is supposed to be made in full within 10 days after the invoice has been raised.
2.2 NON ACCOUNT
The day your delivery is due to be shipped, you shall make the payment by 5:00 pm.
In case of any overdue accounts we reserve the right invoice the discount to these accounts. Therefore, any discounts are offered on the strict understanding that accounts are paid by the due date.
Depending on the content of the artwork, some printed items will be subject to VAT. If the content of your order falls under this category, VAT will automatically be added to your order and you will be contacted to pay the VAT before we undertake the delivery.
If VAT is noticed on your order after the bill has been paid then the customer is liable to pay the VAT in full before receiving delivery.
Fajco Ltd. Trading as Royal Blue Printers, registered in England and Wales No. 11876281. Registered office: Kemp House, 152-160 City Road, London EC1V 2NX. VAT No. ………..
3. OVERDUE ACCOUNTS
3.1 – We have the authority to hold the delivery of the goods that were ordered from the accounts which have been unpaid for 14 days after the payment was due.Moreover, we reserve the right to charge interest at 5% above the Barclays Bank Plc base rate on overdue accounts, time to time in case the due date has passed and payment has not been made. Even then, this does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 – We reserve the right to obtain through a third party or court proceedings in case of any legal or collection charges where this course of action will be necessary.
4. PASSING OF TITLE AND RISK
4.1 – The liability of the goods will be transferred to you after delivery.
4.2 – All goods delivered or not, remain our property until payment is received in full.
4.3 – Until such time as payment is made you shall retain such goods distinctly and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these rules and we shall be authorised to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
5. PRODUCT DETAILS
We reserve the right to revise any details of products marketed without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to precision and no responsibility will be accepted for inaccuracy and any resulting loss.
6. QUOTATIONS AND CONTRACTS
6.1 – We are in authority to adjust prices depending on the changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise on the orders that are accepted by us. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract; we shall be entitled to charge such increases to you.
6.2 – validity of the quotations is for 7 days only, after the initial quote date.
6.3 – Any price or quotations is subject to modification at any point without notice, including publicised offers.
If applicable, all prices will be subject to VAT at their current rate.
8.1 – Every effort will be made to deliver the product on time and all deliveries will be charged at the prevailing rates. However, any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.
8.2 – Royal Blue Printers will not be held accountable for deliveries being missed due to non-payment. It is the customer’s responsibility to ensure that full payment is made before delivery takes place.
8.3 – Due to dissimilar shipment policies, the international transit times are approximate and may be subject to customs clearance. Royal Blue Printers will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4 – Royal Blue Printers is not responsible for any additional customs or excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We will consider to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity received by you.
10.1 – Written claims arising from damages, delay or partial loss in transit that will reach us within 3 days of delivery shall be considered only.
10.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 3 working days of receipt of goods or such goods shall be assumed to observe as to quality and quantity as per the terms of the contract.
10.3 – You must examine all goods delivered at the time of delivery. We shall not be answerable for any loss arising from damage caused to the goods in transit unless it is noted at the time of delivery.
10.4 – Claims in accordance with non-delivery must be made in writing so as to reach us within 3 days from receipt of our invoice.
10.5 – Royal Blue Printers holds the right to accept and refuse the idea of reprinting however, if they do accept to reprint, it requires you to submit any printing to be returned in full before agreeing to reprint.
11.1 – The defects in the goods sometimes cause death injury or damage to personal property; in this case, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 – Unless you have fully complied with the notification of claims procedure set out in clause 10, no responsibility for any loss or damage arising from the supply of goods under this contract shall be taken.
11.3 – We are not liable for any financial loss suffered by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on duties paid to us in lieu of any unfulfilled order.
11.4 – The rights of the consumer are intact and unaffected according to these terms and conditions.
12.1 – – We Reserve the right to rectify defective work by reprinting and shall not be legally responsible to refund.
12.2 – Royal Blue Printers will credit your account if we reckon that a refund should be made.
12.3 – If we offer to reprint, you must accept such an offer unless you can show clear cause for repudiating to do so.
12.4 – If you do opt to get your work re-done by a third party, without intimidating us, you automatically will revoke your right to any remedy from us.
12.5 – All defective work must be returned to us before replacement, if the actual work that needs replacement is not submitted we will assume that it has been accepted and no replacement will be provided afterwards.
12.6 – Refunds will take 4 to 5 working days to complete once Royal Blue Printers has agreed to refund. This cannot be completed any sooner than this since that is the usual time taken for bank transfers.
12.7 – CANCELLATION CHARGES – Any costs incurred for work already carried out up to the date of written withdrawal will also be charged for and deducted, before any refunds are made. If the order has not yet been paid for then an invoice will be prepared for the total amount concerned and sent to the responsible party.
These will be submitted on approval and will be charged if not returned in neat condition within 14 days. Accounts in which the payment becomes due shall be rechecked and taken appropriate action against, when tallying.
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the quantity of the order must be regarded as a separate contract unless written notification is received before work initiates on the original order.
15. ARTWORK AND PRINTING
15.1 – The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Fajco Ltd pursuant to or in implementation of any contract with the customer shall belong to Fajco Ltd. Fajco Ltd agrees that unless the customer becomes in evasion of any commitment to make any payment to Fajco Ltd, it will not reproduce any such items for any competitor in business of the customer.
15.2 – An additional fee shall be incurred if the artwork requested by the customer is not in the CMYK format.
15.3 – All orders are completed solely on the basis of the Artwork and information provided to Royal Blue Printers by the customer and if the provided artwork has any inaccuracy it will have additional charges on the part of the customer.
15.4 – Once you have placed your order, you will not be able to make variations to the artwork you have supplied, you will become liable to charges if you need to make amendments or supply an entirely new artwork.
15.5 – For all orders including the online ones as well, we only quote the cost of one design per kind, any addition to that will be charged extra.
15.6 – We will print the order before payment has been made, unless otherwise stated by Royal Blue Printers.
15.7 – Please note that all images, text and logos are the intellectual property and cannot therefore be used without the permission of the Royal Blue Printers.
16.1 – Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, and also because of any applied Lamination or Varnish. Royal Blue will not accept liability or responsibility for any variations in colour or any other defects or imprudence as a result of this.
16.2 – Proofs must be requested by the person ordering at the time of ordering in writing because they are NOT provided as a standard; verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3 – – If whilst performing a standard or advanced check, Royal Blue Printers discovers that the Artwork provided by the customer is defective or incorrect, we will notify the customer. It is the customer’s responsibility to either provide the modified artwork, or give permission for Royal Blue Printers to the make the required changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they will do so at their own risk. We will not be held in charge for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4 – Please check proofs thoroughly as once passed, all confirmations will then be judged as correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final evidence with a written confirmation to go to print, via email, fax or post.
16.5 – Final proofs must be signed off by the customer in writing, and the sign off email must be received by Royal Blue Printers in order to commence the work and receive the prints on the agreed deadline.
17. ON HOLD
17.1 – We reserve the right to hold the order if we have not been notified after 14 days of ordering that a 5% charge of the total value of the original order has been made along with a £10.00 administration fee.
17.2 – We reserve the right to dismiss your work after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the task is cancelled within the 28 days to which the cancellation charges will apply.
18. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract as a whole or in part without incurring any liability whatsoever to you.
The indenture between ourselves, the Company and the Customer shall be administered by and construed in accordance with English Law.
Reviews submitted through our Social Media channels and TrustPilot account may be used across the Royal Blue’s website.
Complaints must be made within 48hours of receiving your goods. The complaint will then be assessed and if Royal Blue considers it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be evaluated either.
21. VOUCHER CODES
21.1 – Voucher Codes that Royal Blue Printers will supply belongs to them only and cannot be used in tandem with any other voucher codes or offers.