PRINT CARDS

FAQs - Royal Blue Printers

Account Related Queries

How do I register / create an account?

To create an account, click My Account on the top menu button, then selectNew Here? Create Your Account Now and then click Create Account. Once done, fill in your details and save the information.

How do I sign in to My Account?

To sign in to your account, click My Account, enter your registered email and password into the relevant tabs and then click Sign In.

I’ve forgotten my password, what do I do?

To reset your password, click on My Account then click I don’t remember my password. Enter your email into the field and click Reset Password.

How do I update my account information?

To edit, update or change any information you have already provided, you need to log into your Royal Blue account and edit your user information.

How do I update my shipping and billing addresses?

Log into your Royal Blue account and in ‘My Address Book’ section click on ‘View All My Addresses’. You will be presented with all your saved addresses. Click ‘Edit Address’ and when ready, press save. Your address will now be saved for all future orders.

What is the difference between a Guest and Full Account?

Guest Account allows you to check out faster without having to fill in any of your details.
Whereas with a Full Account, you will be able to access the following:

  • Your order history
  • Your address book
  • You previously designed templates

Another bonus of a Full Account is that if you want to re-order one of the previous orders, you will not have to follow the entire ordering procedure which will save your time.

How do I upgrade my Guest Account to a Full Account?

Below are a couple of ways to upgrade your account:

  1. An option to upgrade your account will pop up on your screen once you are done placing an order with a Guest Account
  2. After selecting the ‘My Account’ option appearing at the top of the web page, look for the green button that says ‘Upgrade Guest Account to A Full Account’. You will have to enter your email address on which you will be receiving an email requiring you to fill in a few details. Once this requirement is fulfilled, your account will be upgraded.

Please note: The order history will only be available for the Full Account and any orders placed on the Guest Account will have no record.

Order Queries

How do I change my order?

To make any changes to the order, one must have their order number saved and can then provide it to one of our team members by connecting with them at 020 3283 8686. They will then trace the details of your order using the order number and will make changes to it as per your request.

Please note that as soon as the order is placed, the printing starts therefore a prompt update to the team regarding any changes can help us implement them in time.

I’ve uploaded the wrong artwork what shall I do?

To make any changes to the order, one must have their order number saved and can then provide it to one of our team members by connecting with them at 020 3283 8686. They will then trace the details of your order using the order number and will make changes to it as per your request. A prompt update will be more helpful to our team as the confirmed orders are sent for completion as soon as they are placed.

Can I change my order shipping address?

If you want to change your shipping address for the current order only, you will have to call at 020 3283 8686 to speak to one of our team members and know whether or not the order has been dispatched. The shipping address can only be changed if the order has not been dispatched.

If you have moved and want to change your delivery address for the future orders then you will have to log into your Royal Blue account. In ‘My Address Book’ section, click ‘View All My Addresses’ to view all saved addresses. Click ‘Edit Address’ and when ready, press save. Your address has now been saved for all future orders.

To cancel your order, please speak with one of our team or call us at 020 3283 8686, quoting your order number.

Since we forward the confirmed orders to the printing department right after they are placed therefore, we only accept cancelations up to an hour after placing the order.

How do I track my order?

Once your order is dispatched, you will be sent a tracking number by email which will include a link to the track the order on the Interlink website.

My order has not arrived. What do I do?

The first thing to do is check the courier’s website. It may be that they tried delivering your order but you were not home or they may have left your order in a safe place, or left it with a neighbour. However, the website will confirm your order’s status in the tracking section and if not, then call us at 020 3283 8686 quoting your order number for the order details.

What if I’m not satisfied with my order?

If you’re not satisfied with your order, please call at 020 3283 8686 and ask to speak with one of our representative from customer services. Please remember to have your order number. Our customer service representative may ask for pictures to have a better understanding of the issue.
If you are unable to call or it is out of hours, then please email at info@royalblueprinters.co.uk with maximum details of the problem for an instant resolution of it.

Is it possible to leave feedback regarding the order based on my personal experience with Royal Blue?

Within a week of dispatching your order, you will receive an email which will require you to leave a feedback through the review website TrustPilot.

Alternatively, if you wish to send in some extra suggestions or comments, you can send your feedback at info@royalblueprinters.co.uk

Queries Concerning the Artwork and Design

What is the file type that you will accept?

The type of file is important to start the printing. We accept a variety of formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

If you are sending us artwork with a mix of graphics and photography, please provide us with a printable PDF. If you are sending any photography, please ensure that the images are of higher resolution.

If you are sending over an EPS, please ensure that all the fonts are outlined.

Do you accept Microsoft Word files?

Unfortunately, Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer. The text and images can often appear very different when opened on other computers. To resolve this matter, save the word file as a PDF document.

If there is no option on your particular version to save the word document as a PDF, then there is an online tool zamzar.com that will convert your Word file to PDF for free. Please be sure to check the converted file thoroughly as elements of your design may move or change after conversion.

What is the maximum file size for uploading my artwork?

Our maximum size upload is 100MB.

If you need any help, please speak with one of our team members at 020 3283 8686 for further assistance.

What are Trim, Bleeds and Safe Margins?

Trim lines help indicate from where the product is to be cut down in order to achieve the desired size and refer to the finished size of a product.

The Bleed is the area to be trimmed and it ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that is not meant to be trimmed.

These are important specifications that help the printer understand that how much part of image is to be printed.

I have ordered Spot UV, how do I let you know where to apply it?

We recommend using a program like Adobe Illustrator, creating a new layer called ‘Spot UV’ and indicating where you would like it, using 100% Magenta to highlight the area for reference.

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour needs to be set as CMYK and not RGB (RGB artwork will be converted to CMYK, as this could affect the colours).

Please note that the colours may slightly vary for what we see on our screens compared to the actual prints on the paper. We try our best to provide the highest quality prints to our customers.

Shipping & Delivery Options

How much does the delivery cost?

Delivery is free all over UK.

Which shipping carriers do you use?

Interlink, UPS and Pallex are used for domestic deliveries and DHL is used for international deliveries.

What are your delivery times to Non mainland UK and Highlands?

Deliveries in Scotland will only take place on Tuesdays and Thursdays. Exact date will be confirmed by an e-mail when the order is placed.

Deliveries to some of Scottish postcodes (AB, FK, G83, IV, KW, PA, PH, HS, DD) can take an extra 2 to 3 days.

Deliveries to Northern Ireland (BT) takes an extra 2 to 3 days.

Do you ship outside of the UK?

We ship Worldwide. However this is a paid service and is not currently available for the online orders. If you require shipping to an address outside of the UK, please speak with one of our representatives at 020 3283 8686.

Can you deliver on a Saturday?

Your order can be arranged for a delivery on Saturday, but there is additional fee for this service.

You can upgrade your delivery to one of the following timed deliveries:

  • £30.00 will be charged for deliveries on Saturday for the standard working hours that is from 7am-7pm and for Pre-Noon deliveries as well
  • Saturday Pre 10:30am deliveries will be charged £35.00 (An extra £5 will have to be paid for faster delivery)

Can I upgrade my delivery to receive it any quicker?

Certainly, you can upgrade your delivery to one of the following timed deliveries:

  • Pre 10:30am on a weekday will be charged £20.00
  • Pre Noon weekday delivery will be charged £15.00

What is the latest time for delivery?

The standard time for deliveries is scheduled between 7am and 7pm.

My order is due for delivery today but I won’t be in. What can I do?

Please call the customer care team at 020 3283 8686 and they will guide you in moving your delivery to a day that better suits you.

Do you offer a Click and Collect service?

No, unfortunately we are not offering Click & Collect at Royal Blue.

I am making a large order; can it be carried inside by the drivers?

For very large orders we use a special courier services that is used to handling bulk deliveries. If you have any concerns before placing a large order, please contact our customer services team.

Payment and Billing Methods

What methods of payment do you accept?

Payment is accepted from the following debit and credit cards:

  • VISA
  • MasterCard
  • Maestro

Payments made by PayPal are also accepted. Please see our Payments page for more information on this

Are there any charges for using a credit card?

There are no charges when using a credit card.

Do you store any credit card information?

No, for safety reasons, we do not store any credit or debit card details on our servers or databases.

Where can I get a copy of an invoice from a previous order?

Please call us at 020 3283 8686 and we will arrange a copy of your invoice to be sent to you.

Can I apply credit I have on my online website order?

Currently, our website is unable to facilitate this.

Conditions for Re-ordering

Can I re-order a previously placed service?

Yes, if it is an order that you have placed on our website, then you can easily re-order by logging into your upgraded royal blue’s full account.

If you cannot find your order in your account, please speak with one of our customer representatives at 020 3283 8686 and they will be happy to help. We keep the record of all the orders and artwork on files for 6 months.

Please note: If you have placed an order using the Guest checkout option and did not have a Full Account, you will not have the option to re-order. Please upgrade your account to take full advantage of the re-ordering feature

I want to re-order but I can’t remember the order number. What can I do?

We will be able to help you since we have a very organized Management Information System that allows us to find old orders with minimal details – be it the delivery postcode, your email, or even the subject of the artwork.

I can’t see my previous orders on my account. What can I do?

The reason that you are unable to see your previous orders is most likely because you have placed an order using the Guest Checkout option and have not upgraded your account. Any orders placed using the Guest Checkout option will not have any history of the previous orders saved.

However, if you still require a receipt of your order, you can get this information from one of our team members by calling at 020 3283 8686.

VAT Queries

How do I get a VAT invoice?

Once your order has been dispatched, you will be emailed a VAT invoice. If you need an invoice for an older order, please call us at 020 3283 8686 and we will arrange for a copy of your invoice to be sent to you.

Why do I have VAT on my order?

Prints that include a voucher are subject to VAT. For example, a general flyer is normally zero rated, however if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10% off your meal) then the item becomes standard rated, and VAT will have to be charged on it.

All business stationery, posters, roller banners and exhibition stands are subject to VAT.

This is only a small snippet of the VAT rules for printed products, for a detailed idea about this, please see the following government website www.gov.uk/business-tax/vat

What VAT rates will I be charged?

20% is the current VAT rate for standard prints.

Policies & Other Information

What is your Privacy Policy?

Our Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Please see more information here.

What are your Terms of Use?

Please see our Terms and Conditions information here.

What paper stocks do you use?

We use a wide variety of paper stocks from a vast number of suppliers. As it is a natural product, the quality can sometimes vary but we constantly monitor this to ensure the best quality product.

What Ink do you use?

We use eco-friendly vegetable based inks as we believe that printing should be as kind to the environment as possible. This is just one of the ways we can use to achieve this.

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